Shipping Information

After placing an online order, you will receive email updates as your purchase moves through the fulfillment and delivery process. These messages help you understand what is happening at each stage, from the moment your order is accepted to the time your package arrives. The first email confirms that your order has been received successfully. A second message lets you know that your items are being prepared for shipment. Once the package leaves the warehouse, you will receive a shipping confirmation containing tracking information when available. A final delivery update may be provided after the package reaches its destination. Please check your inbox and junk or spam folders if you are waiting for an update.

To review your order details, use the order lookup option on the website and enter the information requested. The order summary can show the products included in your purchase, the current processing status, and shipment details when they become available. Tracking information is generally provided after the package has been handed over to the delivery carrier. Until then, your order may still be undergoing preparation, packing, or other fulfillment procedures. If you have questions about your purchase or need assistance understanding an order update, contact [email protected] with your order details.

Once your package has been dispatched, the shipping confirmation email will normally include a tracking number. You can use that number on the carrier’s official tracking website to check the latest available shipment information, including transit progress and delivery updates. Tracking details may take some time to appear after the carrier receives the parcel, so checking again later may be helpful if the information is not immediately available. For orders delivered to Canada through the international order service, customers can also track their packages using the order identification number supplied in their confirmation information. Enter the relevant order number on the designated international tracking page to view the current status.

Several delivery options may be available, depending on your location and the products in your cart. Customers who need their purchases quickly may be able to select express delivery, next-day service, or same-day delivery through a local courier where supported. Ordering online and collecting a purchase from a participating retail location may also be available as a convenient alternative to home delivery. The choices displayed during checkout depend on the delivery address, local service coverage, item availability, and the fulfillment options supported for that particular order. Please review the options presented at checkout to determine which services are available for your purchase.

Delivery estimates vary according to the shipping method selected, the destination, and the time needed to prepare the order. Some packages can be delivered relatively quickly, while international shipments may require additional time for transportation and customs processing. Personalized products, including items that require a recorded voice message or other custom preparation, may need extra processing time before dispatch. These orders cannot always be fulfilled on the same schedule as standard merchandise. During busy shopping periods, delivery estimates may also be affected by increased order volumes or carrier delays.

Shipping is offered without additional shipping charges, so customers can complete eligible purchases without a separate delivery fee. The available delivery methods and estimated arrival dates may still differ by destination and order type. For same-day courier service, eligibility depends on whether a participating store is available within the service area, generally within the permitted driving distance of the delivery address. Not every item shown online is necessarily stocked at every store. Online-exclusive products, personalized merchandise, and selected specialty items may not qualify for local courier delivery. Orders for same-day service generally need to be submitted before the local midday cutoff. Purchases placed after the applicable cutoff may arrive on the following day instead. The delivery driver may send a text message to confirm delivery details, ask a question, or notify you when the package has been dropped off.

If you need to send items to more than one destination, a separate order must be created for each shipping address. This helps ensure that the correct products are assigned to the correct recipient and that each package receives its own order information and delivery updates. Before completing checkout, carefully review the recipient’s name, street address, city, state or province, postal code, and contact details where requested. Accurate address information helps reduce processing problems and delivery delays.

Certain restrictions apply to specific shipping services. Some express and expedited carrier options may not support deliveries to post office boxes, rural routes, or military mailing addresses. Standard carrier services may also have limitations for Puerto Rico and other U.S. territories. International orders may require a different transportation method from domestic purchases, and not every carrier service is available outside the United States. The delivery methods shown during checkout reflect the options currently supported for the address provided.

International shipping may be available to many destinations outside the United States, but service is not offered to every country or territory. Restrictions can change because of customs requirements, local regulations, licensing agreements, transportation limitations, or other operational considerations. Certain destinations may be temporarily unavailable, and some products may be excluded from international delivery. International packages commonly travel through postal or air-mail networks, and delivery can take several business days or longer depending on the destination and customs clearance process. Customers should enter a complete international address, including the correct postal code, to help ensure the shipment can be processed accurately.

International orders may be subject to import duties, customs charges, value-added tax, or other fees imposed by the destination country. Whether these charges are included in the order total depends on the destination and the international checkout service used. When taxes or import charges are not collected at checkout, the recipient may be responsible for paying them to the local customs authority or delivery carrier before the package can be released. These requirements are particularly important when sending a gift to someone in another country, as the recipient may be contacted to settle outstanding charges before delivery.

Orders sent to Canada are processed through an international shipping service that handles applicable duties, taxes, and currency conversion as part of the checkout process, where supported. Customers should review the final order summary before submitting payment to understand the total being charged and the services included. For deliveries to other international destinations, the treatment of customs charges and taxes may differ. Please check the terms presented during checkout for the selected country.

Packages can be sent to eligible military mailing addresses when the correct address format is used. Enter the military unit information in the appropriate address field, select the relevant military postal designation as the city, and choose the correct regional military state option. The country should be set to the United States, and the postal code must match the intended military destination. Orders addressed to eligible military locations may be subject to specific shipping-service requirements, so select an available economy service when required by the checkout system. Providing complete and accurate military address information is essential for successful delivery.

If your country does not appear among the available destinations during checkout, certain products in your cart may not be licensed or approved for sale in that market. These restrictions can apply to selected plush companions, clothing, accessories, and other merchandise. In some cases, the limitation affects both the shipping address and the billing address. If a restricted item is in your cart, the checkout system may prevent you from selecting a country where that product cannot be supplied. Reviewing the items in your cart and the destinations supported for each product may help clarify the issue.

Digital gift cards are a convenient way to send a gift without waiting for a physical package. Eligible electronic gift cards can be delivered by email, usually within a short period after the order has been completed. They can be redeemed on the website and at participating retail locations, subject to applicable exclusions and terms. Because digital gift cards are sent electronically, there is no physical shipment to track and no delivery charge for mailing a card. Before purchasing, confirm the recipient’s email address carefully to help ensure the gift reaches the intended person.

For help with shipping options, order status, tracking details, international delivery restrictions, or electronic gift cards, email [email protected]. Include your order number and a brief description of your question so the support team can better understand your request. Reviewing your confirmation email, checking the tracking page, and verifying your delivery address are useful first steps when investigating a delayed or unclear shipment.