Bonus Club FAQ

The rewards membership program offers customers an easy way to receive additional benefits when shopping for eligible products. Members can collect points through qualifying purchases, build up their balance over time, and receive digital reward certificates that can be applied toward future purchases. The program is designed to make shopping more rewarding while giving customers access to selected offers and member benefits.

Joining the program does not require a membership fee. Customers can register without paying to participate and begin collecting points once their accounts are active. An email address is required during registration because reward certificates and important account notifications are delivered electronically. Members should provide a valid email address and keep their account information current to help ensure that rewards and updates reach them successfully.

Points are earned on eligible purchases made at participating retail locations in the United States, Canada, and Puerto Rico, as well as through the official online store. For every dollar spent before tax and after applicable discounts, members receive one point under the program’s stated earning rules. The amount credited to an account is based on the qualifying purchase total rather than the original price before discounts or the amount including tax.

To receive points when shopping in person, customers should identify their membership to the sales associate by providing the account information requested, such as the registered phone number, email address, or membership account number. When placing an order online, members should sign in to their rewards account before completing checkout. This allows the qualifying transaction to be associated with the correct membership.

Eligible purchases generally include regular-priced and discounted merchandise purchased through participating stores or the official online shopping service. Purchases paid for with physical gift cards or electronic gift cards can also qualify for points. However, some transactions or product categories may be excluded under the program’s terms. Customers should review the current rules if they are uncertain whether a particular purchase will earn points.

Points may not appear in the account immediately after a transaction. Allow approximately 24 to 48 hours for eligible purchases to be processed and reflected in the membership balance. If the expected points do not appear after this period, members can review their transaction details and account information before contacting customer support for assistance. Keeping receipts or order confirmations may be helpful when requesting a review of a missing transaction.

Once a member accumulates 100 points, a reward certificate is generally issued. The certificate is usually delivered by email within 48 hours of reaching the required points threshold. It should also appear in the rewards and offers section of the member’s online account. Members are encouraged to check both their inbox and the relevant account area after qualifying, including any email folders where automated messages may be filtered.

Reward certificates can be used toward eligible merchandise purchases at participating retail stores in the United States, Canada, and Puerto Rico, or through the official online store. They cannot be applied to the purchase of physical or electronic gift cards, taxes, or shipping charges. Each certificate is intended for a single use, so customers should review their order total and the certificate conditions before completing a transaction. Depending on the applicable terms, reward certificates may be combined with other valid promotional offers.

Reward certificates do not have cash value and cannot be exchanged for money. They are intended to provide a discount toward qualifying purchases rather than function as a cash payment or refundable balance. The certificate’s value, restrictions, and expiration date should be checked before redemption to ensure that it can be used for the intended order.

Points can expire if the membership account has no qualifying points-earning activity for a period of one year. Members who want to preserve their accumulated balance should review their account regularly and make sure they understand what counts as qualifying activity under the current program rules. Simply having an account open may not be enough to prevent expiration if no eligible points are earned during the specified period.

To check a points balance, members can sign in to their online account and open the account dashboard. The rewards and offers section can provide information about available certificates, current offers, and certificate details. Customers should also review the email associated with their membership, as messages may contain information about newly issued rewards and their deadlines.

The expiration date for an individual reward certificate is normally shown in the email notification sent when the certificate is issued. The same information should be available in the rewards and offers section of the online account. Since expiration dates may differ between certificates, members should check each one separately rather than assume that all rewards remain valid for the same length of time.

For questions about enrollment, missing points, account access, reward certificate delivery, redemption restrictions, or expiration dates, contact [email protected]. When requesting assistance, include relevant order information and the email address associated with the membership, while avoiding the disclosure of passwords or other confidential login credentials. Reviewing the current membership terms before making a purchase can also help customers understand eligibility requirements and make the most of their rewards.